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Caroma and Sacmi’s partnership is further strengthened thanks to e-learning

Caroma trains its personnel using three online systems from Sacmi

Sacmi has always considered excellence in customer service a must and a daily modus operandi that the market recognizes and values. “With such a difficult economic situation,” comments Daniele Coralli – Manager of Sacmi’s Sanitaryware and Tableware Business Unit – “our efforts are concentrated not just on offering efficient and top quality machines and plants, but also and above all, on providing outstanding service to our customers to demonstrate the dedication and commitment we invest in our work each day.”

In keeping with this philosophy, Sacmi has developed the e-learning project, which has already won a reputation, on both a national and an international level, as a success story in a b2b environment in what is considered today as one of the fastest growing web projects attracting interest on the market: online training.

The Sacmi e-learning project was started up in 2003 with the aim of making training and the maintenance of its machines more effective and efficient. In addition to the main intrinsic benefits of the internet – first and foremost the elimination of the space-time barrier  - online training has the distinct advantage of creating a more structured and organized body of knowledge about a certain machine or production process. From the customer/user’s point of view it also makes the learning process much simpler and, above all, available at all times 24 hours a day, 7 days a week.

“For customers like Australian company Caroma, for whom there are obvious geographical hindrances to attending training sessions at Sacmi, an e-learning project means that distance is no longer a problem and therefore contact with Sacmi is improved” – continues Daniele Coralli - “Caroma, with whom Sacmi enjoys a long-standing close business relationship, has seen a huge advantage in our e-learning project regarding it as an important opportunity to take and appreciating the added value that Sacmi supplies along with its machines”.

Caroma has been enabled to use 3 e-learning courses : training on the AVM machine, a course on the sanitaryware production process and a course on porous resin moulds. The courses have all been designed with an effective and intuitive storyboard, texts, images and high-definition video-clips to provide the best possible training. Each online training course has corresponding tests to measure the learning level of every single user and attached documents in pdf format. A further advantage is the easy-to-use platform which can be simply accessed through a web browser with an internet connection.

Once again Sacmi earns a place in the market as undisputed leader not just in the design and manufacture of machines and systems for the ceramics and sanitaryware sector but also in terms of the quantity of high added value services made available to its customers.


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