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Customer satisfaction by Sacmi

Sacmi’s Customer Satisfaction survey, carried out by a key market research body, has now been completed.

The Customer Satisfaction survey - commissioned by Sacmi from a specialist market research body in order to measure perceived product and service quality and thus customer satisfaction levels - has now been completed. The survey also aimed to collect all those observations, criticisms and suggestions that would prove useful in the constant upgrading of products and services supplied. The survey questionnaire was sent out to sample Sacmi customers in all the company’s business areas, all over the world. These companies were carefully selected to provide as realistic a picture of the overall Sacmi market as possible. Results showed the level of customer-perceived quality as regards Sacmi-supplied products and services to be excellent, yet they also highlighted areas where things can be improved. Analysis of survey findings and final results have already allowed Sacmi to begin a process that will lead to the introduction of corrective measures in these critical areas, thus improving customer satisfaction even further.

Corporate News

New SACMI PH8200 Imola series: the smart pressing era begins
Over 150 international customers attended the presentation of the new Sacmi press. Thanks to Ethernet Powerlink field bus automation, this first “digital native” model of the Imola series provides advanced integrated diagnostics and remote services.  >>

Sacmi, new organisational set-up for the Chocolate business unit
Shake-up lays the foundations for further development of the chocolate sector, already the hub of the Group's Food Division.  >>

Alessandro Paini is the new General Manager of the Sacmi Beverage Division
With extensive international experience in product development and global sales coordination, Mr. Paini takes over from Vezio Bernardi, who now goes on to head the Group's Closures & Containers Division  >>

SACMI – Consolidated financial statement at 1.4 billion euro, rising net worth
Positive results across all business sectors. The increasing specific weight of the Italian market “reflects a significant rise in investment within the industry” stated Paolo Mongardi, President of SACMI Imola, during the presentation of the Group's Consolidated Financial Statement at the Shareholders’ Meeting of 19th May  >>


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