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Customer satisfaction by Sacmi

Sacmi’s Customer Satisfaction survey, carried out by a key market research body, has now been completed.

The Customer Satisfaction survey - commissioned by Sacmi from a specialist market research body in order to measure perceived product and service quality and thus customer satisfaction levels - has now been completed. The survey also aimed to collect all those observations, criticisms and suggestions that would prove useful in the constant upgrading of products and services supplied. The survey questionnaire was sent out to sample Sacmi customers in all the company’s business areas, all over the world. These companies were carefully selected to provide as realistic a picture of the overall Sacmi market as possible. Results showed the level of customer-perceived quality as regards Sacmi-supplied products and services to be excellent, yet they also highlighted areas where things can be improved. Analysis of survey findings and final results have already allowed Sacmi to begin a process that will lead to the introduction of corrective measures in these critical areas, thus improving customer satisfaction even further.

Corporate News

Imola Red Cross, patient transport now faster and safer thanks to Sacmi's donation
The special motorized stairway crawler donated by the Cooperative will make it easier for health workers to transport over 2,900 elderly people with motor difficulties/disabilities currently living in Imola in homes without lifts.  >>

Sacmi Careers, the new job opportunities website, is now on-line
University dissertation projects, study grants, work experience and doctorates. Not to mention all the current vacancies, plus interviews with those who've already achieved success with Sacmi. Visit and build your future with Sacmi.  >>

Sacmi, a growing number of employees and new investment plans in the district
In 2017 the number of employees at the Group's ten companies in the Fiorano-Casalgrande area topped 700  >>

Sacmi Packaging, stronger end-of-line performance with Robopac
A new cooperation agreement entrusts international firm Robopac with Sacmi Packaging's end-of-line automation and logistics operations. Paolo Mongardi: “This strategic agreement strengthens the quality of our technological solutions and allows us to focus our attention and resources on core activities”  >>


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