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December sees upswing in use of eServices

On-line spare parts ordering and requests for assistance continue to grow

December was another positive month for Sacmi eServices. The fastest-growing aspect was undoubtedly on-line spare parts ordering, with the Ceramics&Tiles division alone seeing web-based orders increase by 178% with respect to November. In the Closures&Pet division orders were up by 98% compared to the previous month . A total of 71899 logins were recorded, while the number of downloaded spare parts catalogues (including interactive catalogues and use and maintenance manuals) totalled 3528. The eSupport system, for online management of requests for technical assistance, also performed positively: over the last six months more than one hundred customers advanced requests for technical support in this way (the system became operational in the first half of 2004). Furthermore, the online payment system, which uses a company credit card (ePay), is starting to gain ground with customers and is especially popular in Pakistan and Peru.


Corporate News

Christmas 2017, practical action to safeguard the dignity of the needy
A supporter of educational, health and charitable institutions both locally and worldwide for many years, this Christmas Sacmi is taking the opportunity to help the Imola Red Cross assist the disabled. Moreover, as of today, the company canteen is also participating in the non-profit "No Waste" campaign.  >>

New “Internet of Things” lab, the Region rewards Sacmi's proposal
The project has passed “phase one” of the regional call to tender to attract investment. The goal: to build an Industry 4.0 research hub capable of acting as a bridge between the regional education system and the local small-medium enterprise community.  >>

New SACMI PH8200 Imola series: the smart pressing era begins
Over 150 international customers attended the presentation of the new Sacmi press. Thanks to Ethernet Powerlink field bus automation, this first “digital native” model of the Imola series provides advanced integrated diagnostics and remote services.  >>

Sacmi, new organisational set-up for the Chocolate business unit
Shake-up lays the foundations for further development of the chocolate sector, already the hub of the Group's Food Division.  >>


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