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December sees upswing in use of eServices

On-line spare parts ordering and requests for assistance continue to grow

December was another positive month for Sacmi eServices. The fastest-growing aspect was undoubtedly on-line spare parts ordering, with the Ceramics&Tiles division alone seeing web-based orders increase by 178% with respect to November. In the Closures&Pet division orders were up by 98% compared to the previous month . A total of 71899 logins were recorded, while the number of downloaded spare parts catalogues (including interactive catalogues and use and maintenance manuals) totalled 3528. The eSupport system, for online management of requests for technical assistance, also performed positively: over the last six months more than one hundred customers advanced requests for technical support in this way (the system became operational in the first half of 2004). Furthermore, the online payment system, which uses a company credit card (ePay), is starting to gain ground with customers and is especially popular in Pakistan and Peru.


Corporate News

Sacmi a partner in the European Z-Bre4K predictive diagnostics project
Funded as part of the Horizon 2020 programme, the project involves 17 European partners, all leaders in their respective industrial and academic fields  >>

Ceramitec, a highly successful Open Day for the Sama research centre
The F.I.T. (Forschung, Innovation und Training) facility is now the world's reference point for research into advanced ceramics. A recent Open Day attracted more than 200 participants from 30 countries  >>

Sacmi, sales above 1.4 billion euro
Third highly positive year in a row for the Cooperative. In Ceramics alone, the Italian market grew by 23%. President Paolo Mongardi stated: “The key ingredients of our future-oriented recipe are investment, service and governance 4.0”.  >>

Sacmi sanitaryware technology now available in Turkish
Book on Sacmi sanitaryware manufacturing technology now published in Turkish  >>


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