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Information on-line? Yes, please

More and more requests for information are now reaching the Group via its website

The info request service on the Sacmi website has already been used nearly a thousand times. To be precise, 475 contacts were registered between February 2003 and December of the same year while available data for 2004 (up to September) shows there have been 465 contacts. Requests routed through the Internet mostly come from foreign customers, who take advantage of the speed and convenience of this remote service to obtain clarification on a wide variety of matters: product information, technical explanations, products prices and estimates, special offers, information on dealerships and spare parts, partnership proposals and even gadgets sporting the Sacmi logo. The exponential growth of on-line requests illustrates that the Internet is an excellent customer care channel, capable of resolving customers’ problems efficiently and informally. To ensure effectiveness and reinforce the customer’s trust in Sacmi as a conscientious business partner, the service focuses on responding rapidly and in depth. Thanks to special info request management software all queries are immediately forwarded to appropriate offices in relevant Group companies and divisions where they are then processed swiftly: response times – depending on the complexity of the request – vary from 2 to 10 days.


Corporate News

Sacmi a partner in the European Z-Bre4K predictive diagnostics project
Funded as part of the Horizon 2020 programme, the project involves 17 European partners, all leaders in their respective industrial and academic fields  >>

Ceramitec, a highly successful Open Day for the Sama research centre
The F.I.T. (Forschung, Innovation und Training) facility is now the world's reference point for research into advanced ceramics. A recent Open Day attracted more than 200 participants from 30 countries  >>

Sacmi, sales above 1.4 billion euro
Third highly positive year in a row for the Cooperative. In Ceramics alone, the Italian market grew by 23%. President Paolo Mongardi stated: “The key ingredients of our future-oriented recipe are investment, service and governance 4.0”.  >>

Sacmi sanitaryware technology now available in Turkish
Book on Sacmi sanitaryware manufacturing technology now published in Turkish  >>


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