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10/3/2005
Sacmi Call Center: response times improving - fast

Over 38% of problems solved within 24 hours. 1,238 contacts in the first six months of the year

Two years after its establishment, it can safely be said that the Sacmi Group Call Center provides customers with an outstanding service, helping them resolve IT, mechanical and technological/production problems - fast.

In the first half of 2005, in fact, the center received 704 calls and 534 e-mails. In 38.5% of cases, the problem was solved in less than 24 hours. The help desk – active 24/7 all year round – provides assistance in Italian, English, French and Spanish, guarantees immediate registration of the call and sees that the request is transferred to the relevant technician as quickly as possible. Most of the calls received in the first 6 months of the year were in English (235) and Italian (233); 36 calls were made in French and 30 in Spanish. The service – the first in the ceramic industry – can also be accessed from the internet via eSupport (http://www.e-support.sacmi.com/), the digital info system on the Group’s website. Alternatively, customers can call +39 0542-607-261.

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Corporate News

 
5/29/2018
Sacmi a partner in the European Z-Bre4K predictive diagnostics project
Funded as part of the Horizon 2020 programme, the project involves 17 European partners, all leaders in their respective industrial and academic fields  >>

5/28/2018
Ceramitec, a highly successful Open Day for the Sama research centre
The F.I.T. (Forschung, Innovation und Training) facility is now the world's reference point for research into advanced ceramics. A recent Open Day attracted more than 200 participants from 30 countries  >>

5/21/2018
Sacmi, sales above 1.4 billion euro
Third highly positive year in a row for the Cooperative. In Ceramics alone, the Italian market grew by 23%. President Paolo Mongardi stated: “The key ingredients of our future-oriented recipe are investment, service and governance 4.0”.  >>

5/18/2018
Sacmi sanitaryware technology now available in Turkish
Book on Sacmi sanitaryware manufacturing technology now published in Turkish  >>

 

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