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5/10/2006
Sacmi Call Center Sacmi – at your service!

Accessible on +39-0542-607261, helpcer@sacmi.it or via the website www.e-support.sacmi.com

Two years after its set-up the Sacmi Group Call Center has more than proven its worth as a valuable customer service tool capable of resolving IT, mechanical and technological-production problems.
Launched in March 2004, the telephone help desk – active 365 days a year in Italian, English, French and Spanish – guarantees immediate registration of requests for assistance and their transfer to a technician in as short a time as possible.
Access to the service, the first of its kind in the ceramic industry, can be gained not only via phone, but also via e-mail (helpcer@sacmi.it) or on the web via eSupport (www.e-support.sacmi.com), the digital info system on the Group’s internet site: this special section of the Sacmi portal allows registered customers to browse answers to the FAQs (frequently asked questions) and consult technical documents regarding their current or past on-line requests.
Any Tile division customer can use this innovative service, which has succeeded in boosting further the standards that have made Sacmi the world-leading supplier of machines and plants to the ceramic industry.

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Business News

 
7/4/2018
Sacmi World Cup, a big win for Oulmès
A major, long-standing recipient of Sacmi-built beverage lines, this Moroccan company has made a special package to celebrate the country's participation in the World Cup in Russia  >>

6/27/2018
Vietnam, Caesar triples its glazing line capacity with Sacmi-Gaiotto
Three new GA-OL robots and a GA2000 for the robotized glazing of various ceramic sanitaryware items.  >>

6/27/2018
Villeroy & Boch, the number of Sacmi-Gaiotto robots rises to 11
The distinguished German manufacturer reinforces its long-standing partnership with the Sacmi Group company by installing two new GA 2000 glazing robots for large pieces  >>

6/26/2018
Sacmi, 4.0 handling and glazing for Ceramica Flaminia
This complete, high-tech, highly automated plant will become fully operational at the end of June. Seven robots have been supplied to provide full production automation logic downstream from the dryer.  >>

 

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