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7/16/2004
Sacmi’s call center proves popular with customers

Just six months after its launch, the call center has already been used by over 150 customers

With an average customer satisfaction score of 4.5 (out of a maximum of 5), Sacmi’s ceramic division call center passed its first test with flying colours. Launched at the start of the year, it has already been used by some 150 Group customers (most of them from outside Italy). So far, about 30 calls have been coming through each week. The help desk - complemented by the Group’s web-based services - is designed to provide a fast response 24 hours a day, in English, Italian, French and Spanish. Our operators register the customer’s request immediately and then put them in touch with specialised Sacmi technicians as soon as possible. So far those technicians have been able to start solving problems within 24-48 hours. The call center transfers the requests efficiently and quickly to the various customer care offices, each specialised in a specific stage of the production cycle such as preparation/spray-drying, firing, handling etc. The service is available to all tile manufacturers and is accessible by phone, internet and e-mail. The call center was set up to raise the standard of our services even further – services that have made Sacmi the world’s leading producer of machines and complete plants for the ceramic industry.

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Corporate News

 
12/13/2017
Christmas 2017, practical action to safeguard the dignity of the needy
A supporter of educational, health and charitable institutions both locally and worldwide for many years, this Christmas Sacmi is taking the opportunity to help the Imola Red Cross assist the disabled. Moreover, as of today, the company canteen is also participating in the non-profit "No Waste" campaign.  >>

12/12/2017
New “Internet of Things” lab, the Region rewards Sacmi's proposal
The project has passed “phase one” of the regional call to tender to attract investment. The goal: to build an Industry 4.0 research hub capable of acting as a bridge between the regional education system and the local small-medium enterprise community.  >>

10/5/2017
New SACMI PH8200 Imola series: the smart pressing era begins
Over 150 international customers attended the presentation of the new Sacmi press. Thanks to Ethernet Powerlink field bus automation, this first “digital native” model of the Imola series provides advanced integrated diagnostics and remote services.  >>

8/11/2017
Sacmi, new organisational set-up for the Chocolate business unit
Shake-up lays the foundations for further development of the chocolate sector, already the hub of the Group's Food Division.  >>

 

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