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10/3/2005
Sacmi Call Center: response times improving - fast

Over 38% of problems solved within 24 hours. 1,238 contacts in the first six months of the year

Two years after its establishment, it can safely be said that the Sacmi Group Call Center provides customers with an outstanding service, helping them resolve IT, mechanical and technological/production problems - fast.

In the first half of 2005, in fact, the center received 704 calls and 534 e-mails. In 38.5% of cases, the problem was solved in less than 24 hours. The help desk – active 24/7 all year round – provides assistance in Italian, English, French and Spanish, guarantees immediate registration of the call and sees that the request is transferred to the relevant technician as quickly as possible. Most of the calls received in the first 6 months of the year were in English (235) and Italian (233); 36 calls were made in French and 30 in Spanish. The service – the first in the ceramic industry – can also be accessed from the internet via eSupport (http://www.e-support.sacmi.com/), the digital info system on the Group’s website. Alternatively, customers can call +39 0542-607-261.

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Corporate News

 
1/12/2018
Sacmi CBF wins the FBE Award in Shanghai
Versatility and weight reduction - which means greater competitiveness, quality and process repeatability - have made this technology a true winner. And with a complete solution just supplied to a major player on the local dairy market, the positive feedback keeps on coming.  >>

12/13/2017
Christmas 2017, practical action to safeguard the dignity of the needy
A supporter of educational, health and charitable institutions both locally and worldwide for many years, this Christmas Sacmi is taking the opportunity to help the Imola Red Cross assist the disabled. Moreover, as of today, the company canteen is also participating in the non-profit "No Waste" campaign.  >>

12/12/2017
New “Internet of Things” lab, the Region rewards Sacmi's proposal
The project has passed “phase one” of the regional call to tender to attract investment. The goal: to build an Industry 4.0 research hub capable of acting as a bridge between the regional education system and the local small-medium enterprise community.  >>

10/5/2017
New SACMI PH8200 Imola series: the smart pressing era begins
Over 150 international customers attended the presentation of the new Sacmi press. Thanks to Ethernet Powerlink field bus automation, this first “digital native” model of the Imola series provides advanced integrated diagnostics and remote services.  >>

 

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