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Sacmi Call Center: response times improving - fast

Over 38% of problems solved within 24 hours. 1,238 contacts in the first six months of the year

Two years after its establishment, it can safely be said that the Sacmi Group Call Center provides customers with an outstanding service, helping them resolve IT, mechanical and technological/production problems - fast.

In the first half of 2005, in fact, the center received 704 calls and 534 e-mails. In 38.5% of cases, the problem was solved in less than 24 hours. The help desk – active 24/7 all year round – provides assistance in Italian, English, French and Spanish, guarantees immediate registration of the call and sees that the request is transferred to the relevant technician as quickly as possible. Most of the calls received in the first 6 months of the year were in English (235) and Italian (233); 36 calls were made in French and 30 in Spanish. The service – the first in the ceramic industry – can also be accessed from the internet via eSupport (, the digital info system on the Group’s website. Alternatively, customers can call +39 0542-607-261.


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