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5/10/2006
Sacmi Call Center Sacmi – at your service!

Accessible on +39-0542-607261, helpcer@sacmi.it or via the website www.e-support.sacmi.com

Two years after its set-up the Sacmi Group Call Center has more than proven its worth as a valuable customer service tool capable of resolving IT, mechanical and technological-production problems.
Launched in March 2004, the telephone help desk – active 365 days a year in Italian, English, French and Spanish – guarantees immediate registration of requests for assistance and their transfer to a technician in as short a time as possible.
Access to the service, the first of its kind in the ceramic industry, can be gained not only via phone, but also via e-mail (helpcer@sacmi.it) or on the web via eSupport (www.e-support.sacmi.com), the digital info system on the Group’s internet site: this special section of the Sacmi portal allows registered customers to browse answers to the FAQs (frequently asked questions) and consult technical documents regarding their current or past on-line requests.
Any Tile division customer can use this innovative service, which has succeeded in boosting further the standards that have made Sacmi the world-leading supplier of machines and plants to the ceramic industry.

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Business News

 
10/12/2017
Sacmi supplies Vitromex with Mexico's biggest press and kiln
Already a leading player on the local market, this Central American player has now purchased an all-new PH 10000 alongside a modern 5-tier drier and a kiln featuring EKO technology.  >>

10/10/2017
Two new Sacmi/Gaiotto robotized glazing cells for Caesar Sanitaryware Jsc Vietnam
Vietnamese company makes a new investment characterised by efficiency, low consumption and eye-catching design  >>

9/29/2017
CERSANIT Poland has chosen the cutting edge Sacmi casting technology
New AVI high pressure integrated casting centre for WCs tested at Krasnystaw.  >>

9/20/2017
Eczacıbaşı and Sacmi: creating quality together
New Riedhammer shuttle kiln for the Vitra plant  >>

 

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