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5/10/2006
Sacmi Call Center Sacmi – at your service!

Accessible on +39-0542-607261, helpcer@sacmi.it or via the website www.e-support.sacmi.com

Two years after its set-up the Sacmi Group Call Center has more than proven its worth as a valuable customer service tool capable of resolving IT, mechanical and technological-production problems.
Launched in March 2004, the telephone help desk – active 365 days a year in Italian, English, French and Spanish – guarantees immediate registration of requests for assistance and their transfer to a technician in as short a time as possible.
Access to the service, the first of its kind in the ceramic industry, can be gained not only via phone, but also via e-mail (helpcer@sacmi.it) or on the web via eSupport (www.e-support.sacmi.com), the digital info system on the Group’s internet site: this special section of the Sacmi portal allows registered customers to browse answers to the FAQs (frequently asked questions) and consult technical documents regarding their current or past on-line requests.
Any Tile division customer can use this innovative service, which has succeeded in boosting further the standards that have made Sacmi the world-leading supplier of machines and plants to the ceramic industry.

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Business News

 
12/11/2017
Leading Vietnamese PET firm purchases new Sacmi PVS-3 preform inspection machine
One of the country's leading container, PET preform and plastic cap manufacturers goes for the reliability offered by this latest Sacmi solution, which allows direct, on-line total quality control at high speeds.  >>

12/7/2017
North America and the Caribbean, the water market goes for Sacmi CCM
Major order from Puerto Rican firm PET Plastics, which has purchased a complete system capable of processing up to 2,000 caps per minute, with higher quality performance, lower costs and increased process efficiency.  >>

11/7/2017
Charu Ceramic Bangladesh gets output boost from Sacmi-Riedhammer
Great Wall Group company supplied with 2 new HWS shuttle kilns and a TWS tunnel kiln to ensure their success on the high-end ceramic sanitaryware market  >>

10/27/2017
Novellini SpA gets a makeover with Sacmi-Gaiotto
Key customer receives two new GA2000 glass fibre laying robots.  >>

 

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