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5/10/2006
Sacmi Call Center Sacmi – at your service!

Accessible on +39-0542-607261, helpcer@sacmi.it or via the website www.e-support.sacmi.com

Two years after its set-up the Sacmi Group Call Center has more than proven its worth as a valuable customer service tool capable of resolving IT, mechanical and technological-production problems.
Launched in March 2004, the telephone help desk – active 365 days a year in Italian, English, French and Spanish – guarantees immediate registration of requests for assistance and their transfer to a technician in as short a time as possible.
Access to the service, the first of its kind in the ceramic industry, can be gained not only via phone, but also via e-mail (helpcer@sacmi.it) or on the web via eSupport (www.e-support.sacmi.com), the digital info system on the Group’s internet site: this special section of the Sacmi portal allows registered customers to browse answers to the FAQs (frequently asked questions) and consult technical documents regarding their current or past on-line requests.
Any Tile division customer can use this innovative service, which has succeeded in boosting further the standards that have made Sacmi the world-leading supplier of machines and plants to the ceramic industry.

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Business News

 
2/2/2018
Complete Sacmi-Nuova Sima storage line for Ce.Si. (Ceramica di Sirone)
Latest-generation LGV (laser guided vehicle) loading-unloading units together with a new digital printer installed and tested at Ce.Si.  >>

1/26/2018
Large washbasins and console basins, Duravit chooses Sacmi ADI
New Sacmi casting cell, characterised by outstanding efficiency and compactness, successfully installed and started up at the Hornberg-based company.  >>

1/18/2018
Sacmi DECOCAP 360-3D and ULYSSE win over a can-making multinational
Brand new cap inspection systems developed by the Sacmi Automation & Inspection Systems Division tested successfully at a company’s Spanish plant. The world's first solution for total inspection of decorated twist-off caps.  >>

1/4/2018
Sacmi supplies Catalan Ceramics with the largest press in Vietnam
A South-East Asian player that is already the leader on the local market recently purchased a complete glazed ceramic tile plant from Sacmi.  >>

 

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