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5/10/2006
Sacmi Call Center Sacmi – at your service!

Accessible on +39-0542-607261, helpcer@sacmi.it or via the website www.e-support.sacmi.com

Two years after its set-up the Sacmi Group Call Center has more than proven its worth as a valuable customer service tool capable of resolving IT, mechanical and technological-production problems.
Launched in March 2004, the telephone help desk – active 365 days a year in Italian, English, French and Spanish – guarantees immediate registration of requests for assistance and their transfer to a technician in as short a time as possible.
Access to the service, the first of its kind in the ceramic industry, can be gained not only via phone, but also via e-mail (helpcer@sacmi.it) or on the web via eSupport (www.e-support.sacmi.com), the digital info system on the Group’s internet site: this special section of the Sacmi portal allows registered customers to browse answers to the FAQs (frequently asked questions) and consult technical documents regarding their current or past on-line requests.
Any Tile division customer can use this innovative service, which has succeeded in boosting further the standards that have made Sacmi the world-leading supplier of machines and plants to the ceramic industry.

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Business News

 
9/13/2018
Opoczno goes for Ceramics 4.0 and selects SACMI
This long-standing Polish company, part of the Cersanit Group, has initiated an ambitious factory modernisation plan, with a new complete SACMI Continua+ line already up and running at one of its manufacturing facilities  >>

9/10/2018
NG Kutahya reinforces its position on the large tile market with SACMI
Thanks to this latest investment in SACMI technology - characterised by cutting-edge efficiency, automation and energy saving - output is set to increase by more than 5 million square metres/year  >>

9/7/2018
Ceramit Divindus in Tenes (of the Ceram Divindus Group) reaches one million pieces per year with SACMI technology
The Tenes production plant of the Algerian Ceram Divindus Group has completed its ambitious investment plan for the complete supply of new lines of machines for body and glaze preparation, pressure casting and robotized glazing.  >>

9/5/2018
Duravit Egypt installs fourth SACMI-Riedhammer kiln
Leading international manufacturer of top quality, beautifully designed sanitaryware takes delivery of a fourth sanitaryware firing/re-firing kiln, a clear demonstration of its trust in SACMI-Riedhammer technology  >>

 

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